Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 21 days to return or exchange an item bought online with a valid receipt. If 21 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
Any item with obvious signs of use;
Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
Any item that is returned more than 21 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at office@lotaci.eu
Sale items
We do not offer refunds for sale products unless they are faulty or damaged in the shipping process.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at office@lotaci.eu and post your item to our officeAddress: AVDA DE LOS PUEBLOS 20 – CENTRO COMERCIAL SAN EUGENIO, LOCAL 71, COSTA ADEJEADEJE38660 – SANTA CRUZ DE TENERIFE
Shipping
To return your product, please mail your product to Address: AVDA DE LOS PUEBLOS 20 – CENTRO COMERCIAL SAN EUGENIO, LOCAL 71, COSTA ADEJEADEJE38660 – SANTA CRUZ DE TENERIFE with your details and reason for return. You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or damaged in the shipping process. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Right to cancel
In addition to our Returns Policy, if you are a customer in the European Union you have the right to cancel your contract with us and receive a full refund within 14 calendar days from the day after the date you received your order if you are an online, mail or telephone order customer. If the goods are delivered in several installments then it will be 14 calendar days from receipt of the last installment. To exercise your right to cancel the contract you must request a refund in writing within 14 calendar days of receipt of the items. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a canceled order to us.
To exercise your right to cancel follow the steps below:
We will refund to you the price you paid. You will be refunded to your original method of payment within 14 calendar days of our receipt of the canceled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the canceled items back, we may arrange to collect them from you at your cost.